FAQs
🚚 DELIVERY QUESTIONS
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Do you deliver Worldwide?
8Lamps is proud to provide Worldwide Shipping to our customers! We ship to most countries worldwide.
However, due to some postal problems, we can't deliver a shipment to the military area and some small countries.
How long does delivery take?
Delivery typically takes 1 to 2 weeks, depending on demand.
I made a mistake on my delivery address, can I change it?
Generally, you can change your shipping address within 12 hours. Make sure to contact us immediately with your oder number, and the correct address. The more information you provide, the sooner we can change your information. Althought we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you type 'Urgent: Change Order Details' in the subject line. Any other title may cause delay in the delivery of your order.
Please keep in mind that your order may already have been dispatched. In this case, we won't be ale to send you another one so it's best to contact the postal service.
Will I get a tracking number after making an order?
Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-5 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
How do I track my order?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracing number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 3 days for the tracking information to show up. In some rare cacse, the tracking information may not update but you will still receive your odder. Please contact u after the estimated delivery time.
I think my package was stolen. What do I do now?
8Lamps is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. Please read our Refund Policy.
📦 ORDER QUESTIONS
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Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing them. After this period, changes or cancellations are not possible. However, you can return the order for a full refund upon receipt.
Can I buy multiple products in a single order?
Sure you ca! Just add all the products you want to your shopping bag and then click on the "Checkout" button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.
I received an email saying that I have to verify my order details. What does that mean?
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the email that was sent to you from a Support Representative at 8Lamps.
Will I receive my items in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
💳 PAYMENT QUESTIONS
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What payment methods do you accept?
We accept all major payment methods, including VISA, Mastercard, American Express, Diners Club, JCB, Discover, Google Pay, Apple Pay, and PayPal.
When will my order be processed?
Orders are processed within 1-3 business days from the order date and shipped the following day. Please allow extra time during holidays and sale seasons. Note that we do not ship on weekends.
I have not received my refund yet, why is that?
Refunds are processed back to the original payment method. For credit or debit card payments, refunds can take 7-10 business days. Contact your bank or card issuer for assistance if there are delays.
What currency will be used when I place my order?
Prices on our site are tax-free in GBP, but you may be responsible for import taxes, duties, and customs fees upon delivery. For details on these charges, please contact your local customs office.
Received defective, incorrect, or damaged items?
If you encounter any issues with your order, please contact us at info@8lamps.com with your order number and relevant photos for a prompt resolution.
How Can We Help?
If you've still got questions, the answers you're looking for might be in our help center. If you'd like to get in touch, feel free to contact our team!