Frequently Asked Questions

How can I contact 8Lamps?

For assistance, please email us at info@8lamps.com. Our customer service team will assist you promptly.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

Our products originate from Hong Kong.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of placing them. After this period, changes or cancellations are not possible. However, you can return the order for a full refund upon receipt.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed within 1-3 business days from the order date and shipped the following day. Please allow extra time during holidays and sale seasons. Note that we do not ship on weekends.

How long will it take to receive my order?

Delivery typically takes 2 to 4 weeks, depending on demand.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Prices on our site are tax-free in GBP, but you may be responsible for import taxes, duties, and customs fees upon delivery. For details on these charges, please contact your local customs office.

How can I return a product?

To begin the return process, please contact us at info@8lamps.com.

Received defective, incorrect, or damaged items?

If you encounter any issues with your order, please contact us at info@8lamps.com with your order number and relevant photos for a prompt resolution.

When will I receive my refund? 

Refunds are processed back to the original payment method. For credit or debit card payments, refunds can take 7-10 business days. Contact your bank or card issuer for assistance if there are delays.